Daily UX Writing Challenges
As a former collegiate student athlete, I understand the importance of continued, consistent practice. To improve my skills as a UX writer, I signed up to receive daily UX writing challenges from Daily UX Writing. This page showcases each challenge, my corresponding solution, and a simple Figma mockup illustrating my solution.
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Concert Promo Screen
Challenge: The user is a casual music fan and (on occasion) goes to live concerts. They have a music player app on their phone. Tell the user that one of their favorite bands is playing live in their town. How would you compel them to want to go?
Solution: This solution informs the user, a casual music fan, about their favorite band, Tame Impala, performing live in their town. The headline "Tame Impala is Here" captures attention and emphasizes the band's presence. The body text "Unforgettable LA concert, tonight" conveys the concert's uniqueness, location, and urgency. The button text "Get Tickets Now" prompts immediate action. Overall, the solution aims to quickly convey the band's availability, concert appeal, and motivate the user to secure tickets.
Sports App Push Notification
Challenge: A sports fan is at a wedding while their favorite team is playing against their arch-rivals. Their team scores. How would you, quickly, let the sports fan know about the latest play, the current score, and the key players? Write it.
Solution: The provided solution effectively addresses the challenge by quickly informing a sports fan, attending a wedding, about the latest play, the current score, and key player statistics. The concise headline, "LeBron Hits 3!", creates excitement by highlighting a significant play. The body text, "56-51, End of 1st Half. LeBron: 21-6-4, Tatum: 28-3-5.", succinctly communicates the current score, game progress, and key player stats, engaging the fan with essential information. By leveraging a concise and relevant approach, the solution ensures that the fan stays connected and informed about the game despite being at a wedding.
Incorrect Email Message
Challenge: The user entered the wrong email address to sign in to their account. Tell the user to enter the right email.
Solution: The provided solution addresses the situation where a user enters the wrong email address to sign in to their account. The concise message, "Sorry, we don't recognize this email. Try again," effectively communicates that there was an issue with the entered email. It prompts the user to try again with the correct email, providing a clear and actionable solution. By acknowledging the error without placing blame on the user concisely, this solution doesn’t waste any text space and clearly directs the user to fix their mistake.
Challenge: The user works in graphic design. While critiquing a design in a mobile app, their phone abruptly turns off. When they restart the phone, they reopen the app. Write a message that the user will read immediately upon opening the app. What do they need to know? What steps (if any) do they need to take to recover their content? What if they can't recover the content?
Solution: My solution reassures the user that their work has been saved, addressing their concerns. The button text "Resume Work" prompts the user to continue where they left off and initiates the content recovery process. The "Home" button provides an alternative option to navigate back to the app's home screen if the user doesn't wish to resume their work immediately.
Design App Recovery Screen
Sports App Promo Screen
Challenge: A user is a working parent, and a big sports fan, in the midst of their favorite sports season who can no longer attend games. Write a promotional screen for an app that lets a user choose teams, sends game reminders, real-time score updates and highlight videos.
Solution: The provided solution effectively addresses the challenge of a working parent and avid sports fan who can no longer attend games. The headline, "Elevate Your Sports Season," captures attention and conveys the app's value proposition. The concise body text highlights the key features of the app, emphasizing the ability to stay connected and engaged with the sports season. The button copy, "Join the Action," invites immediate engagement and aligns with the app's purpose. Overall, this solution efficiently communicates the app's benefits and encourages users to take action and become part of the sports action they love.
Emergency Fire Notification
Challenge: It’s Monday. A user has just gotten into their car to drive to work. They plug their phone into the car and start driving. How would you let the user know there’s a fire happening in a nearby town that is causing road closures? The effect on their commute is unknown, but there is a definite danger if the fire gets closer. How do you communicate this to them? When? Write it.
Solution: I designed a concise, urgent alert for the user about a nearby fire. The headline "Nearby Fire Alert! Check Route," promptly communicates the danger and needed action. The body text "Fire in Pantheon. Verify route for safety," underlines this urgency with location-specific details, motivating immediate action. This design prioritizes user safety through clear communication.
Card Expiration Error Message
Challenge: The user is trying to rent a car using an application but the credit card on file has expired. Write them an error message so that they can correct the problem.
Solution: For this error message, my aim was to be straightforward and helpful. In the headline, "Card Expired" I directly address the issue with the user's payment method, while the body text, "The card on file has expired. Please update," continues this approach by providing more context about the problem and urging the user to update their card details. This design ensures that the user is not left wondering about the issue but instead immediately understands the problem and the steps they need to take to resolve it. My goal was to minimize confusion and facilitate a smoother user experience, even when encountering errors.
Contact Lense Meta Description
Challenge: An elderly user is doing a Google search to find an easy way to buy contact lenses online. Write a title and meta description for a website that sells subscription contact lenses delivered to a user every 30 days—convince them to try it.
Solution: For this challenge, I created a compelling title, "Conveniently Clear Vision - Get Contacts Delivered Every 30 Days," to emphasize the convenience and regular delivery of contact lenses. The meta description, "Get hassle-free contact lens shopping! Subscribe to our service and enjoy the ease of having fresh lenses delivered to your doorstep every 30 days. Try it today!" effectively communicates the benefits of the subscription service and encourages users to take action. This solution highlights my ability to craft persuasive and user-centered content for the elderly audience seeking a seamless online contact lens shopping experience.
Service Interruption Screen
Challenge: A user is shopping using a price comparison app that boasts “real-time” pricing on items. As they are checking the price of an item, something goes wrong. The problem is unknown. Write a message that informs the user that they cannot access the app right now. You cannot specify "why" the app doesn't work, you also want them to continue using the app.
Solution: The "Service Interruption" message was carefully crafted to inform users about the temporary unavailability of the app. The concise and empathetic body text conveys our sincere apology and assures users that the issue will be resolved soon. The inclusion of the "Try Again" button encourages users to remain engaged and highlights our commitment to delivering a seamless user experience.
ZIP Code Entry Screen
Challenge: The user is trying to view a website to help them buy a car. But, the content can’t load without the user’s location. They need to enter their ZIP code and first name. Ask them where they live and who they are without sounding like you're unnecessarily mining their data.
Solution: The provided solution effectively addresses the challenge of obtaining necessary user information without sounding intrusive. The heading, "We need some more info," sets a friendly and non-intrusive tone, indicating a need for additional details. The concise body text, "We need your name and ZIP code to show you cars in your area," clearly communicates the purpose of collecting the information without appearing overly data-focused. The button text, "View Cars," offers a clear call-to-action, allowing users to proceed with viewing relevant car listings. Overall, this solution strikes a balance between obtaining necessary user data and maintaining a user-centered approach, ensuring a smooth and transparent user experience.
Challenge: A user is creating an account. When they come to the step where they are asked to enter their name, they get an error message. A fraud detection software thinks their name is fake—but it’s wrong 5% of the time. Write an error message that prompts them to fix the error without shaming them for having a fake-sounding name.
Solution: In crafting the error message, "Check Needed: Please Reconfirm Name," I aimed for a delicate balance of maintaining user trust while addressing potential fraud concerns. Instead of focusing on the 'unusual' nature of the name, I pivoted to a neutral, non-accusatory phrasing. This approach minimizes potential offense and makes the interaction feel more like a standard procedure, ensuring the user experience remains positive even during error handling.
Traffic Alert Push Notification
Challenge: A short-haul truck driver has a phone app that monitors his route, schedule, fuel & deliveries. He has 6 more deliveries before stopping for fuel and lunch. Due to unexpected traffic, he’s behind schedule. He can choose to stay on his planned route for a few more stops, but risk running low on fuel and missing lunch, or he can get fuel and lunch now and finish the deliveries later. Write a push notification alerting him of this dilemma and options.
Solution: The push notification "Traffic Alert: Low Fuel Risk," is designed to swiftly inform the user about a situation affecting their route. Its body, "To proceed, stop for fuel & lunch or continue deliveries," offers two clear, actionable paths, allowing the user to quickly adjust their plans based on real-time circumstances.
Name Verification Prompt
Final Challenge: Banking App Onboarding Experience
Challenge: Write a multi-screen onboarding experience for a banking app that automatically pays a user's bills every month—as long as they set it up correctly.
Solution: The onboarding experience for the banking app was meticulously crafted to guide users through setting up automated bill payments seamlessly. Each screen was carefully designed to highlight the benefits, security, and control of the feature. The progressive flow ensures that users understand the value proposition from the start, appreciate the convenience and peace of mind offered, and are empowered to manage their payments effortlessly. The intuitive button labels and concise messaging create a user-centric experience that encourages engagement and simplifies the process of setting up automated bill payments.